Recognizing
The right of the pensioners / retired Government Servants.
To receive prompt settlement of their pensionary benefits and Provident Fund balance dues
Conscious of
Our responsibility as scrutinizing and authorizing authority.
In Evidence
To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects except pension revision cases.
To address the concerned authorities, in respect of deficiencies and defects, within one month, and, to keep the beneficiaries informed of such action.
To acknowledge receipt of all complaints cases within one week.
To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt.
We Further Resolve
To suitable disseminate knowledge and information on the procedures and process to all "stake holders". 

Instances of non-fulfillment of any of these resolves may be brought to the attention of the Deputy Accountant General concerned for redressal within a month.